• In the event of a customer agreeing to a delivery and not being at home during agreed period to accept delivery, a redelivery charge of €50 per pallet will apply.
  • Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will always be as helpful as possible where conditions allow.
  • In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be kerbside (ie. left as close as possible to the property).
  • All goods must be checked on arrival, and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property, at which point these will be left at the customer’s risk.
  • Any delivery issues must be reported immediately to Woods Firewood Products Ltd.
  • In the event of any dispute resulting in the goods being returned to Woods Firewood Products Ltd, payment will be refunded to the customer less delivery charges.